Does Oz Noy offer one-on-one lessons?

Yes. Oz Noy 1-on-1 lessons are included in the Bundle #2 in the Masterclass series. You can also email us for a direct inquiry.

Is the Songbook in physical or digital format?

The Songbook on the Oz Noy Store is in a digital format.

Do lessons and books include tablatures (tabs)?

No. Lessons and books are in music sheet form with chordal diagrams.

Product Info: 

What if the color does not look exactly the same as it does on my screen?

Please be advised that the representation of colors digitally, whether through monitors or mobile phones, may not precisely match the actual appearance in person. If you believe you have received the wrong color, kindly contact us, and we will gladly assist you in resolving the matter.

Sizing: 

How do I know what size I should order? 

Sizing may differ among our products. For accurate size information, refer to the sizing chart page linked on the product page.  

Exchange/Return Policy:

Can I exchange or return items?

To initiate an exchange or return, kindly email us, providing your name, order number, and the items you wish to exchange or return. For details on eligibility and procedures, please refer to our Return & Refund Policy.

It's essential to note that specific items on our site are made to order and do not have inventory. Consequently, exchanges or returns cannot be accepted for these products.

Shipping: 

My order has shipped; so why does my tracking show “No Results”? 

If your tracking indicates "No results", it is probable that your order has recently been shipped, and the tracking information will likely update within the next 36 hours. However, if you continue to see "No results" for more than 72 hours (excluding weekends), kindly inform us by reaching out to us. We are here to assist you.

My tracking information says the package was delivered but I have not received it yet. What should I do? 

At times, carriers may mark a package as delivered before its actual arrival. We suggest waiting 2-3 days after the last status update (excluding weekends) to allow the carrier sufficient time for delivery completion.

Within 2 days of the expected delivery date, we recommend taking the following steps:

• Look for a notice of attempted delivery.
• Inspect the delivery location for your package.
• Check the tracking link to confirm if someone else accepted the delivery.
• Some packages may pass through multiple carriers, so check your mailbox or designated mail reception area.

If, after 3 days without a status update, you have not received your package, please contact us for further assistance.

Why is my order marked “Return to Sender”? 

An order may be flagged as a return for various reasons, including:

• Refusal by the recipient,
• Non-collection by the recipient,
• Rejection due to customs charges,
• Incomplete or insufficient address,

Should your item be labeled as "Return to Sender", please reach out to us. We are available to assist you in resolving the matter.

International Shipments: 

Before placing your order, kindly verify the accuracy of your shipping address. International shipments are transferred to the country's postal service once customs clearance is completed. In certain countries, additional tracking information may not be accessible once the package is handed over to local carriers.

Packages may take up to six weeks to deliver pending customs processing. Unclaimed packages will be returned to the manufacturer and are not eligible for reshipment or refund. We advise reaching out to your local customs officials for further assistance.

 Are there additional shipping costs for International orders? 

Shipping charges do not cover import taxes, duties, customs, and clearance fees that may be imposed upon the arrival of your shipment in your country. We do not assume responsibility for these charges, and we cannot provide estimates for duties and taxes, as such information varies by country.

As the Importer of Record, you are accountable for any incurred charges or other fees imposed by your country. It is essential to adhere to all laws and regulations of the country where you are receiving the goods. For information on potential charges, kindly contact your local customs office.

Do items ship separately? 

Yes, items may ship separately as we dispatch products from multiple facilities. Consequently, you may receive your order in separate shipments, arriving on different days.

Placing an Order / Order Status: 

How long will it take to process my order of an on-demand item before it ships? 

Certain items are either produced on-demand or offered as pre-orders. The processing timeframe for these specific items is outlined in the its description section within the product page. 

What is the status of my order? 

Upon placing your order, an order confirmation will be sent to you via email, depending on the contact information provided at checkout. In the event that you do not receive a confirmation, kindly reach out to us.

Can I combine orders? 

Regrettably, we are unable to combine orders as they are processed individually immediately upon placement.

Can I change or cancel my order? 

We strive to process orders promptly to facilitate swift delivery. If your order has not yet entered the processing stage, we will make every effort to accommodate requests for size changes, address modifications, or order cancellations. However, once an order is in processing or has shipped, we are unable to make any changes.

It is crucial to review all information carefully before completing your order. In the event of an address error, please contact us promptly and include the correct address in your email to facilitate assistance.